The primary supplier is the customer’s go-to supply house, much like the coffee house visited at the start of every day. In our industry, the primary supplier gets the first stop, the first call, the first web visit and the last look when the job is being quoted.
There is a company, not in our industry, that has moved to a new organizational form with no supervisors. We will not name the company, as the information is mostly gathered from the Internet and as with most online information, some may be accurate while some may not.
Online competitors continue to move aggressively into the wholesale distribution industry. Traditional wholesalers must look at their pricing strategies, business choices and hiring practices to ensure they give customers the value, service and expertise they need.
We recently returned from the Southern Wholesalers Association’s annual meeting in Hammock Beach, Florida. As part of our company’s evolution, we take the kids and grandkids to immerse them in our great industry.
At the end of May, Rich attended Epicor Software Corp’s Insights user conference as Epicor’s guest at the Gaylord Opryland Resort in Nashville. Epicor delivers business software solutions into the manufacturing, distribution, retail and services industries.
A couple months ago, our column focused on generational transitions in family-owned companies. We provided some thoughts about the process. We also mentioned a letter that Rich wrote to Jen and son Joe many years ago.