In one of our recent columns, Rich discussed disrespecting customers (it happens in our industry and that it is not good) and we are going to expand on the topic this month.

A couple months ago, our column focused on generational transitions in family-owned companies. We provided some thoughts about the process. We also mentioned a letter that Rich wrote to Jen and son Joe many years ago.

Occasionally there are important topics that need to be discussed that make us all uncomfortable. As Jen has been travelling the last month, I am taking on one of these topics on my own.

There is a right and wrong way to transition the family business. Do you know the difference?

This should be the year most wholesalers get involved with e-commerce, but they should be cautious where they can advice on how to be successful.

At the heart of success will be refocusing on the basics of setting goals and expectations for employees, customers and the company as a whole.

Stay aware of the changing industry, but keep focus on your truest asset, your people!

Online business will continue to grow faster than you know, and knowing how to plan and keep up will allow you to grow with it.

And why certain strategies put in place can help you understand why this is important.