The impact of COVID-19 will be positive for improved home design. Is your showroom staff prepared?

April marks the beginning of 2021’s second, following a first quarter that has seen the current administration’s negative impact on the energy sector of our economy. 

Even before the coronavirus global pandemic started America’s steepest economic downturn since the Great Depression, China inhibited attempts by President Donald Trump’s administration to curb China’s exports into the United States with heavy tariffs.

When a subject keeps rearing its head for the past week during client and facilitation calls, some would call it a sign. I call it an opportunity. 

Why is customer loyalty so important? When clients trust a retailer, they become loyal customers. It means more to a showroom than repeat business.

If the customer bans those without a vaccination card, the employee will be “disqualified” from working with the customer. Sorry, but the customer is in charge.

Franke belongs to Artemis Group and is a leading global provider of solutions and equipment for domestic kitchens, private bathrooms, semi-/public washrooms, the professional foodservice sector, and coffee preparation. Franke Group operates worldwide and employs around 9,000 people in 40 countries.

Each year, The Wholesaler Magazine bestows a best in show award —or shall I say, best in showroom excellence. We place a call for submissions for our annual Showroom of the Year award and look to be inspired by how a company's customer service and engagement stand out from others, and how they overcome challenges.