Data routinely captured by Lee Company techs has helped the service contractor better serve its customers and deal with the industry’s labor shortage.

Word of mouth is a powerful force when customers are looking to hire a plumbing company or purchase software or services.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Except for pure luck, using set percentages does not reflect actual cost. Percentages should not be used as a formula to arrive at your overhead cost.

Where else except the plumbing industry can a “4-foot 11-inch, black immigrant woman without a college degree earn six figures, plus get a pension, 401k and great benefits?" That’s what Judaline Cassidy asked us after her presentation at the Women in Energy meeting, Aug. 14 at the General Society of Mechanics & Tradesmen in Manhattan.

Dan Condon, Dan Hunt, Ryan Moore and Kevin Wong have joined MIFAB in regional sales manager and specification manager roles.

In our first installment, we reviewed the “ugly” numbers of distributors as online commerce grows; only 2 in 10 distributors show sustainable online progress.