We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.

logo
  • Engineers & Specifiers
  • Contractors & Installers
  • Wholesalers & Distributors
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Free Subscription
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • PRODUCTS
    • Bath & Kitchen
    • Fire Protection
    • HVAC
    • Hydronics/Radiant
    • Plumbing
    • PVF
    • Tools
  • PROJECTS
    • Commercial
    • Green Building
    • MRO/Retrofit
    • Remodeling
    • Residential
  • HOW TO
    • Design
    • Fire Protection
    • Legal Matters
    • Management
  • BUSINESS
    • Buying Groups
    • Technology
    • Associations
  • CODES & STANDARDS
    • ANSI
    • ASHRAE
    • ASSE
    • Regulations
    • Green Building
    • IAPMO
    • ICC
    • NFPA
  • RESOURCES
    • Media Kit
    • Advertise
    • Contact Us
    • Classifieds
    • Digital Editions
    • Behind the Wall
    • Webinars
    • AHR Live 2023
  • PODCASTS
  • DIGITAL EDITIONS
Home » Plumbing, HVAC Veteran Launches Plumbing by APPointment

Plumbing, HVAC Veteran Launches Plumbing by APPointment

December 7, 2018
No Comments
Plumbing, HVAC Veteran Launches Plumbing by APPointment

Nearly 1,200 people have downed the billyGO app since it launched Sept. 1 in the Dallas/Fort Worth metropolitan area.

billyGO founder and CEO Billy Stevens said the enthusiastic reception the company has received is even greater than anticipated.

“Our first day of business we had five fully equipped trucks and plumbers in service,” he said, “and 90 days later we have three more trucks on order to keep up with all the business.”

billyGO launched as the nation’s first locally owned and operated home services company to manage all key business functions with its own proprietary mobile app, including scheduling, dispatching, map routing, work statements, invoicing and payment processing.

Stevens says the app reduces overhead costs by about 30 percent, compared to the traditional phone-based home service business model. This enables billyGO to pay employees more than industry norms and attract top talent. Stevens is no newcomer to the industry: during the mid-1990s into the 2010s he built one of the Dallas/Fort Worth market’s biggest and busiest plumbing and HVAC companies and sold it to a private equity firm.

Customers download the app free of charge from the Apple App Store or Google play and use it immediately to schedule plumbing and air conditioning service appointments. Customers control the scheduling process, selecting one-hour service window times. The app’s algorithm selects the technician in best position to respond to the request, based on work in progress and locations of billyGO technicians.

The app sends confirmation to customers, along with the names and photos of the technicians who will come to their homes. Customers also can track the responding technician’s location visually on the app and receive text updates.

Stevens emphasizes that all billyGo plumbers and technicians are employed by the company and are not contractors.

“Our employees receive customer service training as well as technical training,“ he said. “Customers have choices, so we set the bar high for courteous, professional service to go with the unprecedented convenience and time savings our app brings to the process.”

Business Contractors & Installers Dispatcher HVAC Industry Community News Management Marketing Plumber Plumbing Residential Technology
  • Related Articles

    AC by J, Phoenix-Area HVAC Company, Now Offering Plumbing Services

    Premier Plumbing Studio Launches New Website Powered by MyPlumbingShowroom.com

    Forrest Anderson Plumbing and A/C Surprises Phoenix Veteran with Free A/C Unit

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular

  • SLB Announces Newmans Valve as NEWCO Valve Supplier for Western Hemisphere

  • Duravit Announces New Hires and Promotions

  • Chicago Plumber’s Union Dyes Chicago River Green for St. Patrick’s Day 2023

  • Peterman Brothers Charity Showdown Supports Indianapolis-Area Community Organizations

Featured Video

Caleffi video thumb

The Gold Standard: Separation with NO Compromise

Industry Events

  • 26Mar

    MCAA 2023 Annual Convention

    Phoenix, AZ
  • 29Mar

    2023 SFPE European Conference & Expo

    Berlin ,
  • 11Apr

    ASA ELEVATE2023

    Charleston, SC
More Events

Subscribe to our newsletters & stay updated

Subscribe & Learn More

  • Tw03 2023 cover
    Learn More
  • Pe03 2023 cover
    Learn More
  • Phc03 2023 cover
    Learn More
  • Es 2022
    Learn More
Subscribe

More from PHCP Pros

  • Editorial Team
  • Home
  • Contact Us
  • About
  • Advertise

Follow Us

© 2023 All Rights Reserved

Design, CMS, Hosting & Web Development | ePublishing