Get ready to take your agency to the next level. AIM/R’s 53rd Annual Conference in Scottsdale (Oct. 20–23, 2025) is focused on working on your business, not just in it—with actionable insights, strategic takeaways, and high-impact networking designed to fuel growth and resilience.

From two men in a warehouse to a thriving two-province rep firm, Pro-West Sales is rewriting what success looks like in Canada’s PHCP channel—with a no-ego culture, a focus on strategic succession, and lessons learned through AIM/R.

Celebrating 100 years of service, Dillard Associates reflects on a legacy of integrity, hard work, and family leadership—proving that in the PHCP industry, strong relationships and a hands-on, service-first approach never go out of style.

Global oil prices fall amid a fragile Iran-Israel ceasefire, OPEC+ production hikes, and tariff uncertainty—while U.S. construction and PVF sectors grapple with labor shortages, rising costs, and complex supply chain disruptions.

Call tracking helps plumbing and HVAC businesses identify which marketing efforts drive real leads, enabling smarter spending and better ROI decisions.

While social media can elevate a home service business’s visibility and attract earned media, it also opens the door to public scrutiny—making a strategic, professionally managed approach essential for amplifying credibility while mitigating risks.

A thoughtful reader email sparks a deeper look into how customer feedback — both good and bad — can guide contractors toward excellence, while offering smart strategies for dealing with difficult clients and protecting your business.

AD reports that member sales in the first six months of 2025 increased 25% to a record $50.7 billion across the group’s 13 divisions and three countries.

The industry expert brings pump technology experience as company builds on above-floor plumbing legacy.

The Bosch Group reaches the next milestone in its corporate strategy 2030 and is consistently focusing on growth.