It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 

It’s an interesting feeling when you’re asked to contribute to a publication you’ve grown up reading, respecting and appreciating. 

If you’re in the business of sales, especially within manufacturers’ rep agencies, you’ve likely heard about customer relationship management (CRM) systems. 

It was Einstein who said the difference between genius and stupidity is that genius has its limits.

Rinnai America Corporation applauds the U.S. Department of Energy (DOE) for carefully considering proposed efficiency standards on water heaters and preserving the ability of U.S. consumers to continue to choose from all types of tankless water heaters.

With Oatey Co. joining as the 15th founding sponsor, WiPP celebrates another significant milestone in its journey, recognizing the pivotal role that its sponsors play in shaping the plumbing landscape.

The partnership, which was first established on Feb. 1, 1974, has resulted in one of Lochinvar’s longest standing relationships. 

The first annual John Hazen White III Memorial Tribute was held under sunny skies on Saturday, April 27, at Narragansett Brewery.

The newly formed partnership underscores Uponor’s commitment to delivering value to its customers and developing deeper customer relationships.

While it’s been four years since the Covid-19 pandemic disrupted lives, one behavior has left a lasting impression: handwashing.