As older technicians continue to leave the industry, ensuring that new technicians know how to treat customers honestly and fairly is vital. Business owners must recognize and compensate outstanding techs so they stick around and influence apprentices and new techs, creating a circle of knowledge that will only benefit you and your company.
Networking and training are the best reasons for joining an industry group. They also keep members abreast of legislation and regulations that can positively or negatively affect them. Keep an open mind and see how an industry association can help your business.
When your technicians believe you are rich because of the prices you charge, it’s up to you to educate them about how your business is run and how the hours they work contribute to the company’s profitability.
When clients balk at the price of your services after the work has been completed and the invoice is signed and paid, it’s usually because they talked to an unscrupulous and inexperienced plumber. And that plumber said he could have done the work for less. Read on for some tips to handle that in your company.
Business owners need to keep track of many things to keep their entrepreneurial dreams alive. Knowing how tangible and intangible costs affect your pricing and your profit margin is critical for any home services contractor.