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Rich-Tomkins Company Celebrates Milestone 1.jpg

Rich-Tomkins Company Celebrates Milestone

May 6, 2024

The Rich-Tomkins Company proudly celebrated a remarkable milestone of one of its founders, Stew Tomkins, who turned 100 on May 2 this year. 



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ENPRESS Acquires UFI .jpg

ENPRESS Acquires UFI

May 6, 2024

ENPRESS LLC is pleased to welcome United Filters International (UFI) to the ENPRESS GROUP of companies.


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HARDI Distributors Report 8.7 Percent Revenue Decline in March.jpg

HARDI Distributors Report 8.7 Percent Revenue Decline in March

May 6, 2024

The annual sales growth for the 12 months through March 2024 is a decline of 0.3%.


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Friedrich Air Conditioning Joins Forces with Greater Northwest Reps to Expand HVAC Commercial Distribution.jpg

Friedrich Air Conditioning Joins Forces with Greater Northwest Reps to Expand HVAC Commercial Distribution

May 6, 2024

The HVAC manufacturer welcomes renowned independent manufacturers' representative firm to further extend footprint across United States.


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TW0424_too many dumb questions.jpg
Distribution Strategy

Customer Service and the Art of Handling Dumb Questions

Mocking customers is a dangerous game.
May 6, 2024
Ian Heller

It was 33 years ago on a blistering cold Friday night in Billings, Mont., when the Grainger emergency service operator notified me that I needed to call a customer immediately. 


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In tubs.jpg
Feature

Be a Magician

Showroom consultants in the Winsupply family must understand client likes/dislikes, budgets, timelines — and package everything together for the right look.
May 6, 2024

As a consultant, you need to be aware of all that to achieve the best results for your customers. You also need to be aware of the current trends and products and how to put them all together to achieve the look desired at the budget given.


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TW0524_do what is right, not easy.jpg
Mentor's Corner

Faith and Integrity

Leadership is not about doing what’s easy; it’s the chance to do the hard things that can create the big wins.
May 6, 2024

It’s an interesting feeling when you’re asked to contribute to a publication you’ve grown up reading, respecting and appreciating. 


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PHOTO - Pro Marketing.jpg
Feature

The Advantages of Membership: Pro Marketing

This Spartanburg, S.C., rep firm attributes its success to segment diversification, contractor/engineer training and AIM/R networking.
May 6, 2024

Pro Marketing, a South Carolina-based rep agency, is in its 42nd year of representing manufacturers in the Carolinas, South Georgia and East Tennessee. 


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TW0424_customer relationship management system.jpg
AIM/R Rep Corner

How CRM Systems Can Transform Your Sales Performance

It’s not about adopting new technology; it’s about adopting a mindset of continual optimization and growth.
May 6, 2024

If you’re in the business of sales, especially within manufacturers’ rep agencies, you’ve likely heard about customer relationship management (CRM) systems. 


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TW0524_V-J Day in Times Square-1945-GR.jpg
McNeeley View

Idiots

Stop the insanity
May 6, 2024
Don McNeeley

It was Einstein who said the difference between genius and stupidity is that genius has its limits.


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