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Business Uncomplicated

The Ride-Along, Part 1

Help your team members be successful and reach their goals.
October 8, 2018
Ellen Rohr
Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.” 
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Feature

On the Move

Plumbing and heating companies find demonstration trucks more than pay for themselves by generating new leads and increasing sales.
October 8, 2018
The benefits of these rolling sales displays and demos extends beyond the truck’s four wheels as the companies that operate them realize solid returns on their investments through satisfied and knowledgeable customers, new customers and increased sales.
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Inventory Management

Who is Watching Over Operations?

Assign responsibility, then determine realistic goals based on customer needs.
October 5, 2018
Jason Bader
Lack of operational oversight is a glaring problem in the distribution industry.
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The McNeeley View

Playground Justice

The value of old-school ideals.
October 5, 2018
Don McNeeley
Society needs to have boundaries of what constitutes acceptable behavior. When I was young, the playground was the perfect venue for getting someone “in line.”
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e-Commerce

The Ugly Numbers of Online Sales, Part One

Online suppliers offer high growth and a unique service/product offering.
October 5, 2018
Scott Benfield
As e-commerce and digitization of PHCP channels increases, the need for yesteryear’s complement of sellers and branches is lessened.
Read More
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Plumbing & Showrooms

The Power of Reviews

Engaging with your current customers online can help with your potential customers’ buying habits.
October 5, 2018
Stephanie Azran
Reviews can be the deciding factor not only for a product, but where a consumer chooses to buy it. 
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Showroom Excellence

Dealing with Online Reviews

Whether positive or negative, take the high road when responding online.
October 5, 2018
Jeff MacDowell
In today’s mobile environment, online reviews about products and companies can be a deciding factor when making a purchase. Dealing with them appropriately is made even more challenging because it’s an issue that can change by the minute.
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Feature

Torrco, a Family Success Story

Torrco charges forward into its 101st Year in business.
October 5, 2018
Ruth Mitchell
To know your past is to have a window into your future.  For a company established 101 years ago, much has occurred in its past that continually helps the leadership adjust and evolve to best meet market needs.  
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The Beschloss Perspective

Low Inflation, Unemployment and Economic Recovery

The opioid crisis continues to ravage the U.S. workforce.
October 5, 2018
Morris Beschloss
It would almost seem an error of judgment to consider the recent dip in unemployment and current low inflation as a threat to America’s current economic boomlet.
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Business Management

Leadership Role of Supervisors

These company coaches provide immediate and consistent guidance so the entire team can benefit.
October 5, 2018
Rich & Jen Schmitt
There is a company, not in our industry,  that has moved to a new organizational form with no supervisors. We will not name the company, as the information is mostly gathered from the Internet and as with most online information, some may be accurate while some may not.
Read More
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