In a time of uncertainty, I can tell you with some degree of certainty that remote work is here to stay.

The plumbing industry is a resilient one. Throughout history, it has been hit with serious challenges that have forced leaders to re-assess the way they do business and make changes accordingly to their scope, operations and team. 

Stew Chaffee has arguably been one of the hardest-working, most driven reps in the plumbing industry for four decades.

Reece-Hopper Sales’ mission is to be the rep agency of choice in Texas and Oklahoma for plumbing, pumps, HVAC, and hardware wholesale.

This year has proven to be anything but typical and has forced adaptations in all aspects of business and personal life. In an industry built upon customer service, networking and close-knit relationships, how has it adapted to serve the needs of the manufacturers’ representative?

Advocacy doesn’t give us purpose; it helps us to understand our human qualities.

Preparation is vital; don't wait until an emergency happens to formulate a plan.

When value exceeds price, it’s a good deal. Otherwise, it’s a bad deal. What can we do to add value throughout the customer journey?

A husband and wife team in the plumbing service business, who suffer from a business disease affecting many PHC businesses, recently contacted me.

You might expect John White III to start at the top – and he did, in this case, it was at the top of the roof at Taco Comfort Solutions’ Cranston, Rhode Island, manufacturing headquarters scraping paint during the week of July 4th when it was 110 degrees plus up there.