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Feature

Q&A with Heather Ripley, CEO of Ripley PR

Ripley’s agency celebrates 10 years of helping home service contractors grow their brands.
May 1, 2023
Steve Smith
Heather Ripley, CEO of Ripley PR, celebrates 10 years of helping home service contractors grow their businesses.


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The 7-Power Contractor

Can I Expect Techs to Sell A Lot Ethically?

Plan to invest the time, energy and money required in training your technicians to become great servant communicators.
May 1, 2023
Al Levi

A hands-on training center teaches technicians how to troubleshoot and repair your company’s preferred plumbing and heating brands. Such training will make them comfortable recommending equipment and services for customers and customizing a plan for them.


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Contractor Culture

Enhance Traditional Training with Digital Learning Platforms

Today’s employers need quick, effective solutions that boost conventional instruction to quickly prepare new employees for the field.
May 1, 2023

Today’s skilled trades employers need quick, effective solutions that boost conventional instruction to quickly prepare new employees for the field.


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Contractor Profit Advantage

Are Trade Associations Good or Bad?

Those that focus on bettering the industry for all involved —and follow through — can help newbies and experienced members.
May 1, 2023
Richard DiToma

Networking and training are the best reasons for joining an industry group. They also keep members abreast of legislation and regulations that can positively or negatively affect them. Keep an open mind and see how an industry association can help your business.


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Feature

Customer Service Never Goes Out of Style

In a world where customers have every opportunity to avoid interacting with people, they still choose to pick up the phone.
April 30, 2023

Looking at 2023, customer service is going to continue to be vital, if you own a home service company.


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Basco Announces DeJuan Tribble as East Regional Sales Manager

April 28, 2023

Tribble brings to the table valuable outside sales experience and extensive product knowledge from over five years with Basco.


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Harts Services and Tacoma Rainiers Honor Veterans and Active Military Personnel with Hometown Heroes Program.jpg

Harts Services and Tacoma Rainiers Honor Veterans and Active Military Personnel with Hometown Heroes Program

April 28, 2023

Through the Hometown Heroes program, Harts Services will recognize a carefully selected veteran or active service member at eight 2023 Rainiers home games.


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XOi Enhances Leadership Team

April 28, 2023

The provider of digital solutions for field service teams names Bashir Abdallah chief product officer, and promotes Jeff Prince to executive vice president of engineering.


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Manhattan Mechanical Max Witt Earns Bronze for Pipe Fitting in ABC National Craft Championship.jpg

Manhattan Mechanical's Max Witt Earns Bronze for Pipe Fitting in ABC National Craft Championship

April 27, 2023

Fourth-year apprentice, working for Chicago area-based merit shop contractor, achieves recognition in highly contested, construction-skills competition.


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Green Builder Media Names Carrier Infinity 24 Heat Pump with Greenspeed Intelligence 2023 Sustainable Product of the Year.jpg

Green Builder Media Names Carrier Infinity 24 Heat Pump with Greenspeed Intelligence 2023 Sustainable Product of the Year

April 26, 2023

The accolade recognizes today's most innovative products that make homes more resilient, intelligent, efficient, healthy, and safe. 


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