Independent Mechanical Supply is pleased to announce the hiring of Lee Keay as head of HVAC effective Feb. 5, 2024. 

The business development, training and mentoring group believes in encouraging women to enter the trades and sees its sponsorship of the nonprofit as a way to empower women.

If you’ve never been viewed on camera before, getting media training to ensure you look and sound professional while sharing your expertise is a good idea. Make sure to jot down some notes about what you want to say, but don’t script it. Practicing on camera can illustrate areas where you need to improve.

When customers call with an emergency — especially after business hours — you need a system to determine if it truly is an urgent situation. If it is, how do you determine what technician to send? An option to control after-hours chaos is to give that privilege to service agreement program members.

Don’t confuse habits for loyalty. The problem for some companies is they believe they know what customers think and want; in many cases, they don’t. 

Lehman Pipe and Supply President Josh Aberman credits the construction of its Miami Distribution Center as the driving force behind the wholesaler’s success for more than three-fourths of a century. Read on to discover what else he believes helped reach that achievement.  

The Women’s Resource Network event aimed to help Girl Scouts complete a The House That She Built Girl Scouts patch, encouraging their interest in construction and raising awareness of opportunities in the trades.

The survey finds that Americans are strategic handwashers.

The latest offering from BDR connects industry teams with resources for maximizing opportunities in their market.

A meeting of the AD Chairmans’ Council was held Jan. 24-25 in Palm Beach Gardens, Florida.