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Home » Authors » Ellen Rohr

Articles by Ellen Rohr

PHC0522_sexual-harassment-at-work.jpg
Business Uncomplicated

Handling Harassment

We must treat people better, and create respectful and safe work environments to keep our great employees — and hire new ones.
May 6, 2022
Ellen Rohr
No Comments

The #MeToo movement shined a spotlight on harassment, sexual assault and other inappropriate workplace behaviors. 


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PHC0222_overcoming-resistance.jpg
Business Uncomplicated

5, 4, 3, 2, 1, Go! Overcoming Resistance

I’m obsessed with discovering the difference between those who achieve their goals — and those who give up along the way.
February 7, 2022
Ellen Rohr
No Comments

Procrastination. Distractions. Paralyzing deadlines. Missed workouts. You know what needs to be done. You know what you want to do. But you don’t do it. What stops you?  


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PHC1121_plumber-with-customer.jpg
Business Uncomplicated

Close in on Close Rate

The key to your tech’s success, and your customer’s satisfaction, is to close the call and fix the problem.
November 1, 2021
Ellen Rohr
No Comments

Here are some steps you can take to help your technicians get that rate up.


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PHC0821_failure-leads-to-success.jpg
Business Uncomplicated

Let Them Lose (and Other Tips for Growing a Rockin’ Team)

Don’t hire people and then tear them down. Consider the power of your words and actions. Build them up — and watch them flourish.
August 9, 2021
Ellen Rohr
No Comments
The No. 1 challenge facing business owners? Staffing. I’m in a great position to listen and learn from the brightest and the best in our industry.
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PHC0521_backhoe-digging-trench.jpg
Business Uncomplicated

Ready to Take on Bigger Jobs?

Be selective. An organic growth strategy would be to offer replacements and upgrades in addition to repairs.
May 7, 2021
Ellen Rohr
No Comments

Be selective. An organic growth strategy would be to offer replacements and upgrades in addition to repairs. Consider who will sell the work, who will do the installs, and how you will keep track of personnel and expenses.


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Business Uncomplicated

Memorable Moments

Often the difference between a so-so or a sensational experience is a word, a smile or a small gesture.
April 2, 2021
Ellen Rohr
No Comments

Way back when, as the Plumber’s Wife, I was the service coordinator in our family business. One day, when a caller told me her name, I broke out in a cold sweat.


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pe02_ellen
Business Uncomplicated

Smooth Answers to Rough Questions

Help your call takers and service techs by scripting out responses for these uncomfortable inquiries.
February 1, 2021
Ellen Rohr
No Comments
In my early days as the plumber’s wife, I fielded a few rough questions from customers.
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phc01_ellen
Business Uncomplicated

The Problem with Mentorship

Mentors can fast-track your success. However, they are not perfect, or magic or even senior to your own knowingness.
January 4, 2021
Ellen Rohr
No Comments
I’ve been in this awesome industry for a long time. I’ve put in the 10,000 hours and then some. Gratefully, I am more excited than ever about what is to come. 
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phc12_ellen
Business Uncomplicated

QuickBooks Online: Housekeeping Tips

The ability to connect to an online system while in the field results in more accurate financial reports.
December 1, 2020
Ellen Rohr
No Comments
The ability to connect to an online system while in the field results in more accurate financial reports.
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phc11_ellen
Business Uncomplicated

Just Stop — Five Things that Drive Customers Away

Instead, focus on good manners, real conversations, professional service and delighting your customers.
October 31, 2020
Ellen Rohr
No Comments
Instead, focus on good manners, real conversations, professional service and delighting your customers.
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