Why we do what we do transcends product and process. How we do what we do is changing. Ready to embrace new ways to achieve your goals and succeed in the PHCP industry? 

Once you’ve thoroughly cleaned up your shop, there’s a transformative moment with the power to change your behaviors.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.” 

Staging a company event with a powerful guest speaker is a good way to introduce your team to new voices, experiences and perspectives.

Before you take steps to sell your business, make sure it’s worth buying. Then consult experts to accurately value your company.

Here are the best ideas I have recently discovered, or rediscovered, by working with contractors.

I planned on placing an order for some marketing giveaways, you know, the tchotchkes you hand out at trade shows.

Yes, put your phone down. But then make the most of the moment.

Industry professionals share stories on how they inspire employee wellness in their workplaces.