Standing in line at the supply house, I heard the fellow in front of me talking to the employee working...

I enjoy meeting business owners and learning what makes them tick. I like to ask about their business planning process. Most...

From Wikipedia: Engagement marketing, sometimes called “experiential marketing,” “event marketing,” “on-ground marketing,” “live marketing,” “participation marketing,” or “special events” is...

Did you go to the AHR Show in Las Vegas? Thanks so much to PHC News and Bradford White for...

A client/friend was looking for a way to reward four key people at his plumbing and heating company. He decided...

Last month, I explored the idea that leadership development involves inspiration and implementation (Thanks, Jack Tester!). As a leader, it’s...

“There just isn’t anyone on staff who can step up and take over for me. I’m looking to hire a...

Have you ever been to West Point? The campus has an aura of leadership. I recently spoke at the West...

Over the years, I have learned about the service business. No doubt about it, I got the best education “riding...

About two years ago, we ran a Business Makeover contest. And — winner winner chicken dinner — the lucky company...