Last month, I shared tips for keeping your office team busy when the phones aren’t ringing. This month, let’s explore what to do with your field technicians when there aren’t any calls on the board. 

I prefer two part-timers to one full-timer in the office. When it’s busy, or you’re going out of town, one or both of them could log extra hours. Better than burning one person out.

I enjoy a certain lifestyle that women who didn’t marry a plumber can’t even imagine. Certainly, there are other family members—husbands, partners, kids—who could relate to this experience, and probably even add to it.

Succession planning, assisted living and other awkward life conversations.

Wow. JR is a man on purpose. He inspired me and I am happy to share his story with you. 

Here are my latest, favorite recommendations for Beach Book Club.

Let’s explore ways we can combine cool digital options with sound training practices to enhance learning.

The story of how Pamela Belyn went from law books and contracts to owning purple steel-toed boots and a drain/sewer-cleaning business.

Take your kids to work and teach them about entrepreneurship — and make it fun!

Develop a process and prepare your team for the inevitable bumps on the road to great customer service.