Take your kids to work and teach them about entrepreneurship — and make it fun!

Develop a process and prepare your team for the inevitable bumps on the road to great customer service.

If we want to attract and develop great talent, let’s consider what can we do engage our new hires right from the start.

Why we do what we do transcends product and process. How we do what we do is changing. Ready to embrace new ways to achieve your goals and succeed in the PHCP industry? 

Once you’ve thoroughly cleaned up your shop, there’s a transformative moment with the power to change your behaviors.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.” 

Staging a company event with a powerful guest speaker is a good way to introduce your team to new voices, experiences and perspectives.

Before you take steps to sell your business, make sure it’s worth buying. Then consult experts to accurately value your company.

Here are the best ideas I have recently discovered, or rediscovered, by working with contractors.