In my early days as the plumber’s wife, I fielded a few rough questions from customers.

I’ve been in this awesome industry for a long time. I’ve put in the 10,000 hours and then some. Gratefully, I am more excited than ever about what is to come. 

The ability to connect to an online system while in the field results in more accurate financial reports.

Instead, focus on good manners, real conversations, professional service and delighting your customers.

If you’re considering that next step, take stock of what you have and what you need to enjoy the next pages of your life brochure.

There are ways to leverage this formula to promote you and your honorable company ethically.

When value exceeds price, it’s a good deal. Otherwise, it’s a bad deal. What can we do to add value throughout the customer journey?

In this new work normal, I’m committed to improving how we engage our team remotely. Let’s embrace staying home a little more and getting on a plane a little less.

Recently, at ZOOM Drain, we updated procedures in our operations manual to respond to the COVID-19 environment. It was helpful to have solid systems in place already.