From CSRs answering phones to techs on calls and everything in between, the numbers behind each key performance indicator tell the true story.

Recurring revenue can deliver profound benefits to any company.

Contractor investigates 600 claims a year throughout the entire state of Florida.

For Taylor Grist, Watts Water Technologies, the training and preparation he oversees for PHCPPros proves just as vital to climbing Mount Everest.

A great way for home service contractors to build their brand is to get proficient in storytelling. That is, telling customers what their company is, not only what it does. Read on as Heather Ripley offers compelling tips for telling your company’s story to interest readers or listeners.

Read Al Levi’s last column to hear about the future of The 7-Power Contractor.

Giving your customers a simple questionnaire about your company’s prices and services will provide you with valuable insight into challenges you need to fix and the qualities they appreciate the most.

Your dream may be to own a plumbing or hydronics contracting business. If so, have plans ready for company growth and succession. After a few years, you may throw an existing plan out entirely; don’t be afraid of change when growing. 

AquaGuard donates WAGS trainer valves to plumbing programs to teach students and apprentices the value of adding a leak detection system to a water heater installation. The returned and activated WAGS valves are rebuilt and re-used in its cost-effective Evergreen Program.

Looking back to a case from 1973, Steven Nudelman explains this negligence claim where a contractor was forced to pay for additional materials and labor because of an architect’s errors and omissions.