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Ken Midgett

Ken Midgett serves as the plumbing market director at Interplay Learning. He has been in the plumbing and heating industry for more than 40 years and has worked in every facet of the industry. Ken has owned two successful PHC businesses, is a licensed master plumber, and is a two-time national award-winning educator in plumbing and heating CTE classrooms.

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CONTRACTOR CULTURE

Incentivizing Techs to Embrace Training

Effectively implement six best practices and methods for improving your in-house technical training program.

November 3, 2023

Ken Midgett

Your training investment in your technicians will result in positive benefits beyond the financial impact. Trained techs exude confidence, impressing customers with their expertise — leading to fewer callbacks. Service managers can focus on their roles instead of being constant technical advisors, meaning increased job efficiency.