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Simple steps to improve your customer service

May 8, 2014
A successful plumbing company is built not on expertise, but on customer service. Certainly, a plumbing business is not going...
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The McNeeley View/Economics

Leadership as Vision

May 8, 2014
Don McNeeley
Some are born to lead, most are not. Some aspire to lead, most cannot. With that foundation, I reflect on...
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Getting personnel on social media

May 8, 2014
In December 2013, Facebook reported that it has 1.23 billion monthly active users. Social Media Marketing Managers in New York and...
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Getting social with digital media

April 10, 2014
Ashlei Williams
“Are you on Twitter?” “Hashtag, duh!” “Follow me at HVACpro.” To some, that conversation would sound like foreign language. But...
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Top Gun Sales

A Distributor's Place in the Supply Chain

February 6, 2014
Dave Kahle
His eyes were narrow and bloodshot from staying out late and partying too heavily the previous night. A two-day old...
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Mestek announces new Residential Sales Representative

January 10, 2014
WESTFIELD, Mass. — Mestek, Inc., parent company to over 36 HVAC related specialty companies, announced its partnership with URELL, Inc., a...
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Thomas & Betts VP named on local ‘Top 40 Under 40′ list

January 10, 2014
MEMPHIS, Tenn. — Chad Smith, vice president, product management and engineering, at Thomas & Betts (T&B), a member of the...
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LAUFEN announces new board member

January 10, 2014
MIAMI, Fla. — LAUFEN, the award-winning Swiss-based designer and manufacturer of high-end bathroom solutions, announced that its U.S. managing director,...
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Q&A with Margo Mee, product manager at Haws Corp.

January 6, 2014
In many work environments, properly installed and utilized emergency fixtures can mean the difference between a minor injury and a...
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PMI Fall Conference brings the plumbing industry together

January 6, 2014
In October, member of Plumbing Manufacturers International (PMI) met in Rosemont, Ill., for the PMI 2014 Fall Conference. As always,...
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