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phc06_ellen
Business Uncomplicated

How to Write a Procedure

A pandemic is something we should be prepared to deal with again, so now's a good time to update your procedures.
June 1, 2020
Ellen Rohr
Recently, at ZOOM Drain, we updated procedures in our operations manual to respond to the COVID-19 environment. It was helpful to have solid systems in place already.
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Feature

America’s Oldest Family Owned PHCPPros

A tie for 6th place for two Chicago pioneers and another plumbing company that grew from a Boston storefront to become one of New England’s largest mechanical contractors.
June 1, 2020
Steve Smith
phc06_plumbers
Goodwill Ambassadors, Sponsored by IAPMO

Contractors Lead the Way During COVID-19

Deemed ‘essential workers,’ plumbing and heating professionals also show just how essential they are helping their communities.
June 1, 2020
Steve Smith
After the COVID-19 pandemic’s shelter-in-place orders went out across the country, contractors stepped up and led the way delivering … groceries … prescriptions … pizza … and, yes, even flowers. 
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phc06_ditoma
Contractor Profit Advantage

The Time to Change is Long Overdue

Switching to contract pricing allows your customers to make informed decisions on repairs and replacement based on their budgets.
June 1, 2020
Richard DiToma
In 1980, debates among PHC contractors began regarding whether to charge consumers by the hour or by the job. Some contractors sided with time and material pricing while others raved about the benefits of quoting prices before commencing services.
Read More
tw06_showroom
Showroom Excellence

The New Normal

You may want to rethink your marketing and merchandising plans and consider new consumer trends in the process.
June 1, 2020
Jeff MacDowell
You may want to rethink your marketing plan and consider new consumer trends in the process.
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tw06_letko
PVF Market Overview

A Perfect Storm

Oil price war and COVID-19 converged to cut oil production and slash capex spending.
June 1, 2020
Stephen Letko
Oil price war and COVID-19 converged to cut oil production and slash capex spending.
Read More
tw06_coleman
Performance Management

Is Robotics an Option for Smaller Companies?

Investing in robotics can be perceived as a significant task, but much faster and more straightforward than you may have thought.
June 1, 2020
Howard Coleman
Investing in robotics can be perceived as a significant task, but much faster and more straightforward than you may have thought.
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tw06_ars
Feature

Celebrating Heroes

Keeping customers front and center, American Refrigeration Supplies commemorates its 80-year history while writing the next chapter of its story.
June 1, 2020
Pamela Accetta Smith
Keeping customers front and center, American Refrigeration Supplies commemorates its 80-year history while writing the next chapter of its story.
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tw06_general
Feature

A Legacy of Innovative Solutions

General Pipe Cleaners marks 90 years of designing durable products to boost customer productivity and professionalism.
June 1, 2020
Ruth Mitchell
For nine decades, General Pipe Cleaners tenaciously leveraged technical progress to develop inovative and long lasting tools that simplify work to boost customer productivity and professionalism.
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tw06_okpipe
Feature

The OK Pipe & Fittings Story

A labor of love for this Texas PVF manufacturer.
June 1, 2020
David Hatfield tells the tale of this labor of love: building a business for his sons.
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