While the basic plumbing and heating needs of consumers haven’t changed drastically over the past several years, the approach to meeting those needs has continually evolved.

We’ve all done it. We decide that we want to go out to eat, but don’t know where to go. Or, maybe we’ve decided to buy a new phone, but can’t determine whether to get an iPhone or Android.

It’s that time of year when businesses are looking at the future and creating their plans for the next year. It’s also a busy time of year for plumbing and HVAC contractors...

“I fired all of them,” said the Canada-based condominium developer I was helping to optimize his business. “Wow,” I said. “What happened?”

During a conversation with a plumbing contractor (I’ll refer to as Tip) who called me he told me about a fellow plumbing contractor who is a friend of his.