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PHC0223_woman signing plumbing invoice.jpg
Contactor Profit Advantage

Dealing With Obtuse Consumers

Rely on the terms, conditions and prices of your agreement with the client, and include explanatory language on all invoices and contract forms.
February 3, 2023
Richard DiToma

When clients balk at the price of your services after the work has been completed and the invoice is signed and paid, it’s usually because they talked to an unscrupulous and inexperienced plumber. And that plumber said he could have done the work for less. Read on for some tips to handle that in your company.


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Delta Faucet Company Promotes Jill Ehnes to New President.jpg

Delta Faucet Company Promotes Jill Ehnes to New President

February 2, 2023

Ehnes succeeds Ken Roberts who has served as president of Delta Faucet Company since 2018 and has been a member of its team for over 25 years. 


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Texas Pipe & Supply Acquires Industrial Valco.jpg

Texas Pipe & Supply Acquires Industrial Valco

February 2, 2023

Industrial Valco is a master distributor of carbon fittings, flanges, and valves with eight locations across the country.


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APR Supply Co.'s Randy Tice Appointed Title of Chairman Emeritus.jpg

APR Supply Co. Randy Tice Appointed Title of Chairman Emeritus

February 2, 2023

Tice purchased Lebanon Plumbing in 1981 from his late father Mark, and was the visionary for what APR Supply Co. has turned into today.


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A. O. Smith to Expand Lebanon Facility for New Product Development Center.jpg

A. O. Smith to Expand Lebanon Facility for New Product Development Center

February 2, 2023

The $30 million investment will prioritize commercial water heating and hydronics.


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Harris Receives Top Workplaces USA 2023 Award.jpg

Harris Receives Top Workplaces USA 2023 Award

February 2, 2023

The honor is based solely on employee feedback and celebrates companies that prioritize creating a people-centered culture and giving employees a voice.


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Caleffi Introduces 32nd Edition of idronics.jpg

Caleffi Introduces 32nd Edition of idronics

February 1, 2023

This newest edition discusses the physical processes at work in hydronic systems and presents a process for troubleshooting issues in residential and light commercial settings.


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NIBCO Expands Industry Presence with Acquisition of Matco-Norca copy.jpg

NIBCO Expands Industry Presence with Acquisition of Matco-Norca

January 31, 2023

Matco-Norca will continue to operate separately as a wholly-owned subsidiary of NIBCO Inc., and its leadership team will remain in place.  


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PVF Roundtable Appoints Kay Peters to Board of Directors.jpg

PVF Roundtable Appoints Kay Peters to Board of Directors

January 31, 2023

Focused on scholarship donations for students currently enrolled in the PVF trades, Peters plans to assist the Roundtable in increasing these funds, as well as the networking opportunities in place for its members.    


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AD Owner-Member Sales up 28% to Record $74.9 Billion in 2022.jpg

AD Owner/Member Sales up 28% to Record $74.9 Billion in 2022

January 31, 2023

AD is reporting record results for 2022 in owner/member sales, member purchases from AD suppliers, AD warehouse sales to AD members, net distributions to members, and operational efficiency. 



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