Franklin Electric Co. Inc. has announced the results of its 2021 Training, Education and Support initiatives, and the numbers reinforce the importance the company places on supporting its customers. In total, the company's inside support team helped more than 85,000 customers get answers, while in-field personnel hosted 200 training sessions, and the online education team trained nearly 3,000 users via FranklinTECHOnline, a site dedicated to providing industry professionals with the resources they need to learn in-demand skills and product knowledge. The efforts are part of the company's commitment to back its products with the people, resources and support needed to install and service product confidently.The work is in addition to the nearly 800 in-field customer visits Franklin Electric field service engineers make throughout the year.
"Franklin Electric is known throughout the industry for delivering support beyond the pump, and these numbers back this up," said Dan Delaney, Franklin Electric director of technical solutions. "We're extremely proud of the work our dedicated support teams delivered on behalf of our customers."
The company's training and technical writing team is an important resource in Franklin Electric's efforts to continue to build the skills of industry professionals. Online or in person, onsite or off, the team designs educational tools for a variety of learning needs. The technical support team is known as one of the finest in the industry, providing help over the phone or via email. With decades of collective industry experience, the team is continually trained to provide answers quickly and on the customer's schedule.