Last December, about a thousand home professionals gathered in Austin, Texas for the launch of the Resideo Home app, one whole-home monitor to control HVAC, water, air quality and security.

When we think of artificial intelligence (AI), we usually think of robots and autonomous systems interacting with the physical world, or a central brain that runs the entirety of business operations.

Considering the success John Akhoian, CEO of Rooter Hero Plumbing, has had, no one would think that a plumbing career was anything other than his plan right from the get-go.

Regardless of whether you are a sole owner, partner or employee of the business that pays you for your labors, your attitude is vital to your future.

Today, the only selling point is an exceptional, over-the-top customer experience executed with empathy, respect and honesty.

Christopher Redfern, taught high school biology for two years before heading into the PHCP trades and won first place in the 2019 PHCC National Plumbing Apprentice Contest.

Industry organizations collaborate to bring safe drinking water to a rural Texas family. Luis and Nancy Salazar, along with their daughter Nissi, had lived in their home for 24 years without their own water supply.

Evelyn Pacheco starts Nevada Women in Trades to encourage more women to consider a career in the construction trades.

In 1995, Russ Chaney, a gentleman with a strong background in the plumbing and mechanical industry, continued his journey by accepting the position of CEO at The International Association of Plumbing and Mechanical Officials (IAPMO).

Being busy in a successful operation is quite different from being busy due to days of screw-ups and fire drills. There still seem to be some wholesalers who are surprised and feel the need to celebrate when they can ship a standard stock order — complete, without errors and delivered as promised.