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PHCN0425_unsatisfied customer.jpg
Contractor Profit Advantage

Smiles and Frowns in the Business Arena

Balance customer satisfaction with business integrity when addressing buyer’s remorse and price comparisons.
April 3, 2025
Richard DiToma
Being in business requires maintaining a positive demeanor, even when it’s challenging. For plumbing and HVAC service contractors, a smile can make a significant difference in customer interactions, fostering satisfaction and loyalty.


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Change Expert Brad Shuck to be Featured Speaker at 2025 WQA Convention.jpg

Change Expert Brad Shuck to be Featured Speaker at 2025 WQA Convention & Exposition

April 2, 2025

Shuck to discuss ‘Leadership Vision for Changing Industry.’   


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AFSA Names Matthew Klaus Executive Vice President, Chief Operating Officer.jpg

AFSA Names Matthew Klaus Executive Vice President, Chief Operating Officer

April 2, 2025

Klaus’ tenure began on April 1, 2025.


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IAPMO Launches Innovation and Research Fund.jpg

IAPMO Launches Innovation and Research Fund

April 2, 2025

The fund aims to improve public health, strengthen climate resiliency, and increase housing affordability, while contributing to a more sustainable future.


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Best-selling Author, Entrepreneur Diana Kanda to Keynote 2025 WQA Convention.jpg

Best-Selling Author, Entrepreneur Diana Kander to Keynote 2025 WQA Convention & Exposition

April 2, 2025

The Convention is April 22-24 at the Long Beach Convention & Entertainment Center in Long Beach, California.


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ARS and Bluon Announce Strategic Partnership to Transform HVAC Service Through AI and Equipment Data.jpg

ARS and Bluon Announce Strategic Partnership to Transform HVAC Service Through AI and Equipment Data

April 2, 2025

ARS will integrate Bluon's best-in-class AI Tech Support + enormous equipment database directly into their proprietary field service platform.


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Williams Comfort Air and Mr. Plumber Sponsor Indianapolis Symphony Orchestra Symphony on the Prairie.jpg

Williams Comfort Air and Mr. Plumber Sponsor Indianapolis Symphony Orchestra Symphony on the Prairie

April 2, 2025

This is the fourth year that Williams Comfort Air and Mr. Plumber have sponsored the ISO to bring outdoor summer musical entertainment to the people in and around Indianapolis.


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Lemon Seed Marketing Launches The Great American Brand Story.jpg

Lemon Seed Marketing Launches The Great American Brand Story

April 1, 2025

One deserving home service company will see its image transformed, moving into their next chapter powered by a new brand, coaching, a PR campaign and more.


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Plumbing Industry Leaders Across Nation Unite for March4Water Events.jpg

Plumbing Industry Leaders Across Nation Unite for March4Water Events to Promote Public Health, Water Quality, and Economic Sustainability

April 1, 2025

The events, held in New Jersey, Missouri, Iowa, and Massachusetts, were part of the broader March4Water initiative organized by IAPMO to celebrate World Plumbing Day and World Water Day.


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Watts Named One of America’s Top GreenTech Companies 2025 by TIME.jpg

Watts Named One of America’s Top GreenTech Companies 2025 by TIME

April 1, 2025

Watts has been recognized as one of America’s Top GreenTech Companies 2025 by TIME, placing among the nation’s leading sustainability-driven organizations.


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