Data routinely captured by Lee Company techs has helped the service contractor better serve its customers and deal with the industry’s labor shortage.

The Green New Deal phrase is credited to New York Times columnist Thomas Friedman. In 2007, he wrote an article introducing the idea: “The New Deal was not built on a magic bullet but on a broad range of programs and industrial projects to revitalize America. Ditto for an energy New Deal.

Word of mouth is a powerful force when customers are looking to hire a plumbing company or purchase software or services.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Plumbing and drain cleaning are steeped in tradition. In many ways the craft follows the same principles it did decades, and contracting businesses are often handed down from one generation to another.

Thank the modern times, engineers and innovators for in-place, pipe-lining technologies. 

Except for pure luck, using set percentages does not reflect actual cost. Percentages should not be used as a formula to arrive at your overhead cost.

Where else except the plumbing industry can a “4-foot 11-inch, black immigrant woman without a college degree earn six figures, plus get a pension, 401k and great benefits?" That’s what Judaline Cassidy asked us after her presentation at the Women in Energy meeting, Aug. 14 at the General Society of Mechanics & Tradesmen in Manhattan.

All I wanted to be when I was a kid was a writer — a sports writer. But not just a sports writer; I wanted to be a beat writer for the Chicago Blackhawks hockey team.