Way back when, as the Plumber’s Wife, I was the service coordinator in our family business. One day, when a caller told me her name, I broke out in a cold sweat.

Whether you are already a plumbing, heating or cooling service contractor or thinking about becoming one, the following hurdles of business pertain. 

April marks the beginning of 2021’s second, following a first quarter that has seen the current administration’s negative impact on the energy sector of our economy. 

Even before the coronavirus global pandemic started America’s steepest economic downturn since the Great Depression, China inhibited attempts by President Donald Trump’s administration to curb China’s exports into the United States with heavy tariffs.

When a subject keeps rearing its head for the past week during client and facilitation calls, some would call it a sign. I call it an opportunity. 

Why is customer loyalty so important? When clients trust a retailer, they become loyal customers. It means more to a showroom than repeat business.

If the customer bans those without a vaccination card, the employee will be “disqualified” from working with the customer. Sorry, but the customer is in charge.

Each year, The Wholesaler Magazine bestows a best in show award —or shall I say, best in showroom excellence. We place a call for submissions for our annual Showroom of the Year award and look to be inspired by how a company's customer service and engagement stand out from others, and how they overcome challenges. 

Contractors and design professionals who work on projects for the federal government must contend with a complex web of federal statutes and regulations