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Home » Topics » Best Practices

Best Practices
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Five Tips for Improving Your Customer Service

Five Tips for Improving Your Customer Service

Switching to a customer-centric business model is key to success.
June 27, 2018
ICC-ES shows how a customer-first culture has helped to build a good reputation in your industry.
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Fighting for Sprinklers

Fighting for Sprinklers

Campaign to require sprinkler retrofits in residential high-rises.
June 27, 2018
Most cities have not required the sprinklers in residential high-rises, even though they pose the same dangers as fires in commercial buildings.
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Chinese Toilet Revolution

China Toilet Revolution

Taking action to address the sanitation needs of its people.
June 27, 2018
The Chinese government leads charge to provide access to proper sanitation.
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Backflow Prevention Assembly Testing

Backflow Prevention Assembly Testing

Is it necessary, and how important is it?
June 26, 2018
Testing of backflow prevention assemblies is a vital and necessary part of protection the public health and welfare of everyone.
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Changes
The Designer Perspective

Codes Knowledge

Engineers who understand the codes, can influence code changes.
June 26, 2018
Engineers who want to affect change with codes have an opportunity to get involved and gain a better understanding.
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Fire Safety
The FPE Corner

Ordinance 18-14: Safety Gaps

Honolulu’s first retrofit fire safety legislation for high-rise apartments leaves room for tragedy.
June 26, 2018
Samuel S. Dannaway
Honolulu’s first retrofit fire safety legislation for high-rise apartments needs to serve as a building block for the inevitable complete sprinkler mandate that is to come.
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ABC and GCI name S.T.E.P. Safety Award Winners

ABC and GCI name S.T.E.P. Safety Award Winners

June 20, 2018
The Safety, Training, and Evaluation Process, a national ABC program, provides safety benchmarking and improvement tools.

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Viega Hosts PHCC Project Management Boot Camp

Viega Hosts PHCC Project Management Boot Camp

June 12, 2018

Viega hosted and sponsored the class at its Educational Facility in Nashua, New Hampshire.

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TW_June_2018_women2
Women in Industry

ASA’s Women in Industry Event Provides Platform for Success

Event provides networking opportunities and educational sessions to empower women in the workplace.
June 6, 2018
Ruth Mitchell
ASA’s yearly Women in Industry Event provides opportunities for empowerment in the workplace.
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TW_May_2018_benfield
e-Commerce

Structural and Cultural Changes To Compete Online, Part Three

Cultural impediments of brick and mortar distribution.
June 6, 2018
Scott Benfield
In the previous parts of this series, we’ve reviewed competitive changes wrought by e-commerce outside of traditional distribution.
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