We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.

logo
  • Engineers & Specifiers
  • Contractors & Installers
  • Wholesalers & Distributors

Follow Us

Newsletter Signups
Magazine Subscriptions
  • The Wholesaler
  • Plumbing Engineer
  • PHC News
Newsletter Signups
Magazine Subscriptions
  • The Wholesaler
  • Plumbing Engineer
  • PHC News
ASK PHCPPROS AI
  • PRODUCTS
    • Bath & Kitchen
    • Fire Protection
    • HVAC
    • Hydronics/Radiant
    • Plumbing
    • PVF
    • Tools
  • PROJECTS
    • Commercial
    • Green Building
    • MRO/Retrofit
    • Remodeling
    • Residential
  • BUSINESS
    • Buying Groups
    • Technology
    • Associations
  • CODES & STANDARDS
    • ANSI
    • ASHRAE
    • ASSE
    • Regulations
    • Green Building
    • IAPMO
    • ICC
    • NFPA
  • RESOURCES
    • RUGGED MIND AND BODY
    • Media Kit
    • Advertise
    • Contact Us
    • Classifieds
    • Digital Editions
    • Testimonials
    • Subscribe
    • Health & Wellness
    • AHR Expo 2025
  • DIGITAL EDITIONS
ASK PHCPPROS AI
Home » Authors » Scott Benfield

Articles by Scott Benfield

ecommerce
e-commerce

E-Commerce in Stages — Part II

What category does your company fall into?
August 7, 2017
Scott Benfield
The more we know about successful e-commerce in B2B markets, the more we are amazed that successes happen at all. Part two of this series explores the stages of e-commerce.
Read More
ecommerce
e-Commerce

E-Commerce in Stages: Part 1

Here are five stages that help distributors transition into the e-commerce era.
July 6, 2017
Scott Benfield
The more we know about successful e-commerce in B2B markets, the more we are amazed that successes happen at all. 
Read More
e-commerce executive
e-Commerce

The Executive Problem With E-Commerce

Is your firm falling behind, keeping pace, or making the right changes? 
May 8, 2017
Scott Benfield
The major issues with e-commerce, when it comes to distribution, are easy enough to identify.  Our 2016 research on distributor...
Read More
Trends
e-Commerce

E-Trends in the PHCP Channel

PHCP industry prognostication is something we all do and rather poorly the further out we stretch the time period.
March 29, 2017
Scott Benfield
Hence, for this installment, I’ll stay with existing trends for predictions on the effect of e-commerce in the PHCP channel....
Read More
Buying Online
e-Commerce

Buying Online

A little Survey Monkey goes a long way. But instead we find most distributors rely on questionable advice from their peers who, too often, don’t sell that much online either.
March 9, 2017
Scott Benfield
A few years back, we were asked to review the e-commerce efforts of a sizable distributor/manufacturer serving the MRO/Industrial sector....
Read More
Buying Online
e-Commerce

Understanding Online Sales

It’s in the commodities where e-commerce competition strikes.
February 7, 2017
Scott Benfield
  Our recent research of distributor sales online finds that slightly more than 60 percent of companies sell less than...
Read More
Marketing
e-commerce

Marketing is Essential to Wholesaler e-Commerce

Some two-thirds of digital washouts are management’s failure to change the culture of the firm or acquire the skills to make e-commerce work.  
December 6, 2016
Scott Benfield
The growth of e-commerce as a competitive advantage in B2B distribution is becoming well known.   Almost weekly, we get...
Read More
ecommerce
e-commerce

The Product Content Value Chain

November 8, 2016
Scott Benfield
Our 2016 research on e-commerce for distributors finds a significant gap in online performance. For the past three years, 20...
Read More
ecommerce
e-commerce

The e-Commerce Imperative and Rise of Channel Conflict

Distributors are getting better at e-commerce, albeit slowly, and not fast enough to head off difficultly with manufacturers.
October 11, 2016
Scott Benfield
Eighteen months ago, yours truly finished a long-term project on the West Coast. Coming back to my home in the...
Read More
Digital Marketing
e-commerce

How to Avoid a ‘Digital Washout’

Executives who understand the need for the sales culture to change and support online technology are less apt to waste their software investment, avoid a digital washout and maintain vendor support.
September 7, 2016
Scott Benfield
E-commerce ordering and using marketing analytics from online transactions to grow sales are an ever-growing part of wholesale-distribution operations. For example,...
Read More
Previous 1 2 3 4 Next

Most Popular

  • Watts Named a Top Place to Work by The Boston Globe

  • Winsupply of Garden City Opens in Strong Rural Market

  • NIBCO Renews Title Sponsorship of "Community Over Competition" Build at AHR Expo 2026

  • Duravit Opens First North American Manufacturing Facility in Canada

Featured Video

Weil video

One Brand. Every Application. Only Weil-McLain.

Subscribe & Learn More

  • Tw12 2025 cover
    Subscribe
  • Pe12 2025 cover
    Subscribe
  • Phc12 2025 cover
    Subscribe
  • Digital editions
    Learn More

More from PHCP Pros

  • Editorial Team
  • Home
  • Contact Us
  • About
  • Advertise

Follow Us

© 2025 All Rights Reserved

Design, CMS, Hosting & Web Development | ePublishing