Today’s business leaders are making rapid, high-level decisions at unprecedented rates, and fast, accurate sales data is more important than ever in guiding these decisions. 

More and more construction contracts include alternative dispute resolution clauses, providing for mediation, arbitration or even a hybrid of both, known as med-arb.

With so many companies vying for visibility online, a small- to mid-sized business owner may feel that trying to outpace the bigger companies within their industry is a losing battle.

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”

I recently received an email from George, a general manager at a Florida plumbing company.