Jones Stephens, a World and Main Company, has completed its investment in a new Customer Experience Program and Training Center at its Moody, Ala. headquarters. Completion of this initiative launched a new, year-round customer outreach and training program that will facilitate the training of up to 450 customer representatives annually.
The new Jones Stephens Customer Experience Program and Training Center is designed to deliver, train, and educate about the “counter experience” their customers should have. The center is equipped with state-of-the-art audio-visual equipment filled with product demonstration videos, a custom-built retail counter, fully-stocked product displays, and plenty of learning space for hands-on training.
“The investment in the new Jones Stephens Customer Training Center launches our comprehensive Wholesaler Experience and Training Tour program,” said Alana Hawk, channel marketing manager. “We are excited to bring our customers here to provide them with category training and product knowledge sessions as well as in-depth merchandising education. We value our wholesalers’ time and want to ensure that we’re spending it wisely by delivering a first-class, comprehensive experience when they come to Jones Stephens.”
The new training center will serve multi-purposes for Jones Stephens. When the center is not in use for customer operations, it will host employee town hall meetings, personnel training, new hire orientation, and other company events. The new center officially opened in July 2016.