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The New Flat Rate, a provider of menu pricing for residential home service companies, has released the first phase of a new interactive app for home service contractors to provide better service for their customers and boost sales in the process.
The app advances the company’s menu pricing system by making it interactive. Field technicians can enter customer choices – there are five options for every type of repair job – to make ordering repairs quick and easy. And there is an automatic electronic invoicing option for contractors.
The previous menu pricing system presented only a menu of prices in PDF form. While developing the new interactive app, The New Flat Rate surveyed more than 1,000 technicians who used its previous system to find out how the new app could improve performance.
“Contractors want control, so now we’re giving them control,” said Rodney Koop, founder and CEO of The New Flat Rate. “We initially customize their price points, and then they can change their prices on their own, whenever they like. Technicians can easily create a summary of findings to present multiple repairs the customer may be interested in. We are constantly tweaking the app and will be announcing phase two with even more helpful features for users in the near future.”
The analytics available through the use of the app also will help contractors refine their pricing and improve technician training.
Contractors signed up with The New Flat Rate can download the app for iOS in the App Store and for Android on Google Play.