Daikin Applied and Daikin North America are forming a relationship with GARDINER to strengthen its sales, service, and solutions capabilities. Effective May 1, 2017, GARDINER will become the factory sales and parts representative in Northern Ohio and acquire Daikin Applied's service business for the Cleveland market.
Bob Case, GARDINER's CEO, said, "Our mission has been and will continue to be to build mutually beneficial business relationships with our clients and associates. Daikin has a culture of innovation and a strong desire to keep growing, which best position us to be able to do that now and in the future."
By representing Daikin, GARDINER moves on from its relationship with Trane, which was established in 1962. Case cited Daikin's plans for growth and partnerships with independent manufacturer representatives as factors in the deal.
The move signals both Daikin and GARDINER's commitment to clients. Providing one face to the client for equipment and service streamlines clients' experience with Daikin, enhancing response to customer needs. GARDINER is the top equipment representative and commercial HVAC service provider in the market; their considerable breadth of solutions expertise and capabilities significantly expands Daikin's ability to serve customers in the territory.
Kirk Thorne, Daikin Applied's EVP of sales, marketing and aftermarket, believes this change will continue to fuel Daikin's competitive advantage in the market.
"Daikin values our independent representatives' customer focus and entrepreneurial culture," Thorne stated. "Our reps are the best in the industry, and our appointment of GARDINER makes us an unmatchable force in sales, service and solutions."