At the outset of the COVID-19 pandemic in March of last year, Facets of Austin’s management team had to make some difficult decisions.

For months now, retailers in all industries have adjusted to significant changes in consumer habits.

In a matter of months, the retail landscape has changed. People are shopping differently and will be for months to come. Line-ups, hand-wash stations, social distancing, signs and new rules in every store — these are all things affecting how people shop during this pandemic.

With remodeling activity expected to stall in the first three quarters of 2020, it’s time for showrooms to get creative about how they bring in new and existing clients. 

A customer who walks into the showroom or looks in from the street makes a split-second decision about whether or not they will stay.

Retail has entered a new era thanks to a generation of shoppers who shop online as effortlessly as they do in physical stores.

By connecting with your target audience, keeping brand vision consistent and communicating effectively with your clients, you shape the entire customer experience online, in-store and in-home.

General Plumbing Supply enters a new market with a designer-oriented showroom.

There are a few issues to address about retail trends in 2019.