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DDI System, a provider of ERP software for wholesale PHCP, PVF, electrical and HVAC distributors, is pleased to announce its member service provider affiliation with IMARK Group — the only multi-vertical member-owned and fully member-controlled marketing group serving the plumbing and electrical industries.
“DDI has been a proven, trusted business solution for wholesale distributors for more than 25 years and has over 130 plumbing members and several electrical clients, so it makes it easy to bring them into the entire IMARK Group,” said Ken Nagel, IMARK director of member services. Inform ERP is an extended single-source platform that combines daily operations with sales, pricing, demand management, accounting, and reporting with innovative selling tools for CRM, analytics, consumer-grade eCommerce, and bar-code driven warehouse operations.
IMARK Group member and DDI client Bell Lighting and Electrical Supply of Woodside, New York, experienced the benefits of DDI’s outstanding customer support just prior to going live during a crisis situation. The distributor was hit with an aggressive ransomware at the beginning stages of data migration. Inside of a business week, DDI’s team responded by sending on-site product experts to the location one month earlier than scheduled. “DDI System’s quick reaction to the situation – even though we weren’t officially ‘Live’ on the system, essentially saved my businesses. DDI’s thorough data backup and their professional team were my lifeboat,” said Bell Lighting President Anthony Baek.
“DDI System delivers innovative technology required to compete in today’s marketplace AND serve customers with the utmost priority. Our strong customer reference base is driven from our purposeful, industry-specific solution and commitment to customer service excellence,” said DDI System CEO and Founder Adam Waller.
The distribution software provider recently announced its next-generation eCommerce solution built to aid distributors in combating digital disruption, Inform eCommerce Pro. The platform provides IMARK members a consumer-grade eCommerce option with real-time access to customer-specific pricing, inventory, and account information while adhering to ERP business rules. Inform eCommerce Pro ties together rich content for daily operations like price quotes and bids with an outstanding online portal.
“We are very excited to head into the next chapter of customer success and technology advances with the IMARK Group,” said Waller.