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The easiest way to ensure the customer’s satisfaction when selecting a new water heating solution is to get it right the first time. Being that customer satisfaction should be the primary focus of any credible business, the ability to confidently recommend a product enables technicians to be positioned as the expert. This can breed trust and build a lifelong customer – the lifeblood of the industry.
Water heaters are available in a seemingly endless array of sizes, types and energy efficiency levels. They are required for a variety of personal and commercial purposes. Purchasing the wrong type can be a nightmare for the customer and can reflect very poorly on the business and technician.
Knowing the best water heater for the job not only keeps your customers happy, it results in fewer trips back to the customer’s home or business to fix the issues that can come back to haunt the installer should the water heater not be the right fit for the job.
That is where Bradford White’s RightSpec Product Sizing Tool helps out. It’s the most comprehensive and intuitive electronic sizing and selection program of its kind available and designed to recommend real-time water heater solutions for a variety of residential and commercial applications.
Specific system requirements
The program has various user inputs and application sizing fields created to provide contractors with water heater recommendations based on their specific system parameters and demands. In the case of water heaters, it is important to have these parameters to ensure the unit is not undersized or oversized, resulting in end-user dissatisfaction or unnecessary added cost.
The tool’s sizing feature includes commercial applications for apartments, barns, office buildings, prisons, country clubs and just about any other enterprise distinctions imaginable. There is also a sizing tool for residential applications.
Whether a contractor is specifying a product for a new installation or updating an existing system, the program is designed to handle a wide array of uses. The technician merely enters the parameters specific to the application and the system will provide the performance results to determine which indirect water heater will be best suited for the customer’s needs.
Recently, Bradford White added the PowerStor Series calculator to the RightSpec Product Sizing Tool. The PowerStor Series is Bradford White’s expansive indirect tank-type water heater product line and is designed to be paired with a new or existing boiler to provide an outstanding hot water solution for residential or commercial use.
With the addition of this powerful new feature in RightSpec, contractors now have access to features, tips and specs for our indirect water heaters right at their fingertips. This performance calculator helps technicians identify the right product, the right size and the right application for any circumstance all in real time.
The performance calculator features multiple user input fields that are used to calculate the PowerStor series model performance results. Simply enter the parameters specific to your application and you will be provided with the performance results to help you determine which indirect water heater will best suit your needs.
While Bradford White recommends working with a professional technician to install our products, the RightSpec Product Sizing Tool can be used online by anyone. Contractors, specifiers, installers and even homeowners can use this tool to better understand the performance of Bradford White products for their specific application or needs.
Customers want a water heater to do two things: heat enough water for their needs and do so efficiently.
Bradford White’s RightSpec Product Sizing Tool with the new performance calculator helps the technician provide the customer with the best fit to meet this simple goal. Technicians, contractors and anyone else using it can be assured that they are specifying it right the first time.
Daniel Giosia is an assistant product manager at Bradford White Corp.