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The upgraded Support and Parts Website from Noritz America has everything professionals and end users need for residential and commercial water heating projects, with all the information readily available 24/7/365. The new site, which went live in September, offers not only faster and more accurate search capabilities, but also — for the first time — the ability to order parts online.
With the quick-search feature and automated suggestions, a customer can find the exact part they are looking for and then order online through their smartphones. Previously, the only way to order Noritz products was by calling the sales department to discuss your needs over the telephone.
The new site offers major time savings for professional plumbing and HVAC installers and service technicians by no longer having to speak to a Noritz internal sales representative. In addition, homeowners and facility managers can save their service contractors valuable time by ordering a part prior to installation.
In addition to increased convenience and zero time wasted, the new site provides access to the entire Noritz line of 1,500 parts and components. If a part is not currently available for purchase, the support site will quickly and automatically substitute a reliable replacement.
Selecting a specific part will also provide ready access to other vital information, such as “technical literature,” “tankless diagram,” and “technical specs.” These options will help viewers fully understand a water heater’s schematics, as well as the part’s location and role in a tankless water heating system.
The upgraded Noritz Support and Parts website also features in-depth product and technical information, detailed troubleshooting instructions, FAQ’s, real-world application resources, Noritz catalogs, live technical support, and documents explaining part capabilities.
“The new Support and Parts website is an excellent expression of the Noritz ‘EZ’ philosophy,” said Jason Fleming, executive vice president and general manager. “Our mission is to always make the customer experience easier and more convenient.”