Inertia is your enemy. You can’t stop and coast once you reach your business goals; you should be in a constant state of motion to maintain your company’s culture. 

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”

Every winter, my daughter Pam, her husband and my grand dogs come to visit my wife Natalie and me in Phoenix. 

Maybe, but there are new people who will be attracted to your company because of those manuals. And they will be the best employees you’ve had.

Make a commitment to take your life back by adopting the right organizational chart and covering each box with an operating manual covering 80 percent of what goes on. 

“I fired all of them,” said the Canada-based condominium developer I was helping to optimize his business. “Wow,” I said. “What happened?”

. It will make your life going forward so much easier.

I call them “staffing surprises” and they’re rarely pleasant surprises. You know what I’m talking about; the 5 o’clock knock.