It seems as if the days of after-hours emergency services are gone for home services businesses. The primary reason is a lack of qualified technicians and business owners wanting to keep existing techs happy. However, what about keeping customers happy?

When customers or potential customers call you about an HVAC or electrical service, but you only do plumbing work, make sure you have a network of first-class HVAC-only and electric-only contractors to recommend. 

The new work normal will likely be a hybrid model where those with certain job positions can work from home sometimes and in the office at other times. Read on for tips to successfully move to this model in your company.

Creating the right name for your plumbing and heating company is a crucial marketing component to boost visibility and credibility in your market. 

A company name change can help bring acquired companies under one umbrella firm or indicate company growth in new services. 

Without proper planning, any money coming into your business can go out quickly — too quickly. And you may be focused on the wrong things.

Inertia is your enemy. You can’t stop and coast once you reach your business goals; you should be in a constant state of motion to maintain your company’s culture. 

One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”

Every winter, my daughter Pam, her husband and my grand dogs come to visit my wife Natalie and me in Phoenix. 

Maybe, but there are new people who will be attracted to your company because of those manuals. And they will be the best employees you’ve had.