Madison, my 3-year-old daughter, is leaning inside the cabinet, so excited to get in with me to help. I am so shocked to see her enthusiasm and interest in what I am doing.

“Alright Mr. McCormack, we need you and your wife to sign just a few forms for us and before you know it, you’ll be first time homeowners,” the lawyer sarcastically said.

The customer may think his repair situation is a piece of cake, but you know better.

Scheduling quality time with your family — without work distractions — won’t hurt your business but it will help recharge your energy.

When frustrated on a jobsite, take a step back, breathe and reevaluate the situation.

One of my favorite times of the year, when the calendar hits Aug. 1 and we know summer is starting to wind down and the kids are going back to school in less than a month.

From the plumbing field to the backyard, thinking creatively can go a long way.

A new year means a new chance for you to keep everything tidy.

Will going the extra mile for your customers pay off in the end? What does it even mean to do so?