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Home » Topics » Contractors & Installers

Contractors & Installers
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Feature

Q&A with Thomas ‘Plumber-Tom’ Hicken, Professional Practice Assistant Professor, Utah State University

‘It’s funny since I started out thinking that plumbing would be a great thing to do in the summer when I wouldn’t be teaching.’
October 1, 2025
Steve Smith

With a passion for both plumbing and teaching, Thomas Hicken—aka “Plumber-Tom”—is reshaping apprenticeship education through hybrid learning, hands-on mentorship, and code-focused YouTube content, proving that trades education can be as innovative as the work itself.


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MOMENTUM BUILDING MARKETING

Don’t Let Regulations Scare Homeowners: How PR Helps

By fostering transparency and positioning themselves as thought leaders, home services companies can build trust and enhance their reputation within their communities.
October 1, 2025
Heather Ripley

When plumbing regulations change, smart contractors use clear communication and strategic PR to build trust, educate the public, and position themselves as industry leaders.


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Feature

Q&A with Jim Cain, 80-year-old Counter Associate at F.W. Webb

On the job since 1969, Cain’s expertise helping contractors got him a front-page article in The Boston Globe.
October 1, 2025
Steve Smith

At 80 years old, Jim “Caino” Cain still shows up daily to solve plumbing puzzles with a smile, proving that passion, people, and decades of know-how never go out of style.


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Contractor Profit Advantage

Removing Price Phobia

By understanding true operational costs and confidently setting prices above those costs, contractors can ensure their businesses remain profitable and sustainable.
October 1, 2025
Richard DiToma

If you’re afraid your prices are too high, the real danger may be that they’re too low to keep your business profitable and sustainable.


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Contractor Stories

Combustion Analysis: Why Skipping It Costs You Customers

Performing this service is essential for ensuring safety, maximizing efficiency and extending the lifespan of heating systems, while building trust and professionalism.
October 1, 2025
Tom Soukup

If your heating pro doesn’t own a combustion analyzer, they’re not just cutting corners — they’re risking your comfort, safety, and money.


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Legal Pipeline

The Limits of a Contractual Waiver of Consequential Damages

Direct damages, which naturally result from a breach, are not waived even with an express contractual clause.
October 1, 2025
Steven Nudelman

I represent various industry players in construction contract negotiations and, invariably, at least one party wants a “waiver of consequential damages” clause in the agreement. 


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ServiceTitan Releases 2025 Consumer Trends in Trades Report.jpg

ServiceTitan Releases 2025 Consumer Trends in Trades Report

September 30, 2025

Developed in collaboration with Synchrony and Visa, the report analyzes evolving homeowner preferences and spending behaviors across key demographics, providing actionable insights that contractors can use to help grow their business.


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MCAA Launches New Mental Health Committee

September 30, 2025

The committee will bring together passionate and dedicated leaders focused on advancing mental health awareness and suicide prevention across the mechanical contracting industry.


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F.W. Webb Company Opens New Location in Middlebury, Vermont

September 29, 2025

The 35,000-square-foot building offers convenient access to Route 7, Middlebury College, downtown Middlebury, and surrounding communities.


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Topeka, Kansas, Adopts 2024 Uniform Codes

September 29, 2025

The adoptions make Topeka the fifth-most-populous city in the state of Kansas to adopt the UPC and UMC. 


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