Here’s a story from when I was an HVAC tech. We had a customer with two houses on the same property. I was told “nobody is home just go in through the Bilco doors in the basement.” After I did the air conditioning tune up on the main house, I went to the second house. I didn’t knock since they “weren’t” home. However, after I walked in there was a young guy, probably 16 or 17, completely passed out on the couch! I had woken him up. And it was awkward. I could have used better communication that day.
So, here are some ways you can avoid having your tech find a 16-year-old asleep on a couch and improve communication with your team: