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Service agreements, clear emergency definitions and after-hours policies can manage customer expectations, reduce stress and maintain profitability for your business and technicians.
Pricing for profit, setting clear service boundaries and rewarding loyal customers are the cornerstones of this veteran contractor’s approach to delivering excellence without burning out — or going broke.
Nate Agentis strives to help fellow tradespeople find health and wholeness after discovering the hardest part of building a business is taking care of yourself in the process.
A third-generation plumber thrust into leadership after family tragedy, Nate Agentis scaled his contracting company to millions — only to discover the real work was rebuilding himself. Now, he’s on a mission to help other tradespeople find health and wholeness.
This new global partnership elevates LIXIL’s long-standing commitment to vocational education, building upon the strong foundation of support from its brand GROHE, which has championed Worldskills for many years.
Rheem’s ProTerra line was created in collaboration with a team of plumbers to make installation easier and provide consumers with connectivity, comfort and energy efficiency.
With a passion for both plumbing and teaching, Thomas Hicken—aka “Plumber-Tom”—is reshaping apprenticeship education through hybrid learning, hands-on mentorship, and code-focused YouTube content, proving that trades education can be as innovative as the work itself.
By understanding true operational costs and confidently setting prices above those costs, contractors can ensure their businesses remain profitable and sustainable.
Tune in as Khadija discusses what it means to lead the oldest Black-owned plumbing business in Georgia; her impressive NCAA career and how she utilizes her coaching skills with the staff at Head's; the importance of representation in the trades; and more!