PHCP Pros | Best Practices

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Customer Empowerment is Key to Repeat Business

Create an environment that lets your customers subconsciously recognize they are in control.

July 8, 2019

Customers want to be in control and it has to be their idea. Telling someone they are empowered still leaves you in control. Now, let’s create an environment that empowers the customer.

Momentum Building Marketing

Go Live: Adding Video to Your Content Marketing Strategy

It can build brand identity, reach ideal audiences and boost SEO.

July 8, 2019

Heather Ripley

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It may surprise you that in today’s crowded social media world, organic reach is not enough to effectively market your company.

Feature

Dropping ‘Old School’ Processes for ‘New School’ Technology

Nebraska-based Holmes Plumbing and Heating Supply sees productivity and profitability increases with its newest ERP system.

July 3, 2019

Andi Curry

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To thrive in the plumbing and heating supply business for more than 50 years, you can’t be complacent. You must stay on top of technology and make sure you’re providing your customers with best-in-class solutions at competitive prices.

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Sustaining Value

Maintaining the same core values past leaders established Piping and Equipment celebrates 50 years in business.

July 3, 2019

Pamela Accetta Smith

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Houston-based Piping and Equipment (P&E), a subsidiary of Fairmont Supply Co., a full-line industrial supplier of pipe, valves, fittings, flanges and other ancillary tools, sustained five decades of success by staying true to the established best practices of co-founder and former CEO Gary Cartright.

Plumbing & Showrooms

Making It Memorable

Inspirations to create drama in the kitchen and bath.

July 3, 2019

Linda Jennings

No Comments

The secret to creating an unforgettable design space is all about the drama. The most memorable kitchens and baths all have an element of daring — a decisive “wow factor” that makes a lasting impression.

Plumbing & Showrooms

Designing Showrooms for a New Generation

Looking at millennial habits and tastes is not about stereotyping or ignoring other segments of your audience.

July 3, 2019

Stephanie Azran

No Comments

Retail has entered a new era thanks to a generation of shoppers who shop online as effortlessly as they do in physical stores.

Business Management

Customer Catalogs

Don’t put all your eggs into the e-commerce basket; the majority of your business does not come from the Internet.

July 3, 2019

Rich & Jen Schmitt

No Comments

Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.

The full-service company keeps up with the latest plumbing innovations and trends, from general installations to CAD-designed plumbing systems.

Neptune Plumbing Presidents Win Entrepreneur Award

June 24, 2019

No Comments

The full-service company keeps up with the latest plumbing innovations and trends, from general installations to CAD-designed plumbing systems.

New Grant Collaboration Publishes 72 Safety Best Practices for Mechanical Contracting

June 19, 2019

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Comfort Systems USA Northwest, Central Washington University, Oregon State University and McKinstry partner to improve worker safety by preventing injuries, illnesses and fatalities.

ASSE Publishes Revised Guide on Residential Garbage Disposals

June 11, 2019

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Standard provides a basis for evaluating the adequacy of appliance design and performance to ensure sanitary conditions and to protect the public from health hazards.

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ARTICLES

Customer Empowerment is Key to Repeat Business

Go Live: Adding Video to Your Content Marketing Strategy

Dropping ‘Old School’ Processes for ‘New School’ Technology

Sustaining Value

Making It Memorable

Designing Showrooms for a New Generation

Customer Catalogs

Neptune Plumbing Presidents Win Entrepreneur Award

New Grant Collaboration Publishes 72 Safety Best Practices for Mechanical Contracting

ASSE Publishes Revised Guide on Residential Garbage Disposals

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