The Green New Deal phrase is credited to New York Times columnist Thomas Friedman. In 2007, he wrote an article introducing the idea: “The New Deal was not built on a magic bullet but on a broad range of programs and industrial projects to revitalize America. Ditto for an energy New Deal.

Word of mouth is a powerful force when customers are looking to hire a plumbing company or purchase software or services.

Ride-alongs are humbling. Just because you tell your techs to do something doesn’t mean it’s happening. Or even understood. Talking ain’t training. I’ve experienced that brutal reality many times myself.

Except for pure luck, using set percentages does not reflect actual cost. Percentages should not be used as a formula to arrive at your overhead cost.

The kitchen and bath industry is a small but booming one, dedicated to improving the lives of clients with great products, personalized service and expert advice

In our first installment, we reviewed the “ugly” numbers of distributors as online commerce grows; only 2 in 10 distributors show sustainable online progress.

The inherent message of the Zen Farmer is that one can never really know where the winds of prosperity will blow or even how they will chart one’s course — or how those winds may guide one’s future.

Over the past several years, I have focused on helping distributors become more profitable than they ever thought possible. In this mission, I realized how important the operational managers are to the success of the organization.

The primary supplier is the customer’s go-to supply house, much like the coffee house visited at the start of every day. In our industry, the primary supplier gets the first stop, the first call, the first web visit and the last look when the job is being quoted.