Clockwork, Inc. is proud to announce the Benjamin Franklin Plumbing franchise in St. Lucie, Florida, is the top customer-rated Benjamin Franklin Plumbing location in the nation, as determined by the business's 2018 Net Promoter Score.
The locally-owned and operated residential plumbing business has earned the top NPS score – 89.3 – of all 250 Benjamin Franklin Plumbing locations nationwide.
"Our entire team has worked hard to show tremendous dedication to our customers," says Matt Black, general manager, Benjamin Franklin Plumbing franchise in St. Lucie. "Our plumbers take pride in confirming our clients are 100 percent satisfied with our service before we leave the home. We go the extra mile, and to have our NPS score reflect that, means everything."
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.
The Benjamin Franklin Plumbing franchise in St. Lucie has been serving the Treasure Coast and North Palm Beach area since 1991.