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DDI System executives, customer support managers and service leaders from across the country recently met in Austin, Texas, to share knowledge and continue to raise the bar for ERP customer service practices.
With proven and successful transition methods already in place, the team was challenged to generate new ideas and expand upon existing practices to ensure wholesale distributors receive the highest level of support during and after an ERP software transition.
Additional DDI experts were identified for mobile application support, advanced demand forecasting consultation, WMS installations, documentation creation and more.
Additional ways to train Inform users throughout the implementation process were encouraged, including the company’s Inform user eLearning video library, highlighting the embedded and comprehensive help file, and granting early access to DDI’s “Client Services Portal” to ensure new users are speaking with power users.