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In 2015, Duravit USA’s team continues to experience positive growth with the addition of three positions aimed at broadening customer support nationwide. Longtime Duravit team member Michelle Yanko will now act as National Projects Coordinator, while new hires Rebecca Frank and Michael Ventimiglia will join the company’s US headquarters in Georgia as Customer Service Manager and Technical Specialist, respectively.
Duravit USA President Tim Schroeder commented, “Our customers are the core of our business, and by further building out these teams, we can serve them even more efficiently. Each of these new team members has a proven track record of excellence in their field, and we look forward to incorporating their knowledge and vision into our Duravit USA customer relations strategy.”
Michelle Yanko will be utilizing her extensive experience in the design industry to coordinate and support communication across divisions as the National Projects Coordinator. Initiatives will focus on contract and international specifications, as well as architectural, interior, and mechanical trades. She has been with Duravit for more than seven years, first joining the company’s customer service department in spring of 2008.
Rebecca Frank will be joining Duravit USA as Customer Service Manager. With over 10 years of experience in the customer service and design industries, Rebecca brings both efficiency and problem-solving know-how to the table. She will be responsible for managing customer service initiatives and strategies, while also optimizing the function of the customer service department to increase sales.
Lastly, Michael Ventimiglia will act as Duravit’s newest Technical Specialist. Applying his 20+ years of vast knowledge, he will assist Duravit’s trade partners and customers with technical questions and warranties, as well as craft product support documents and train customer service staff.