BuildOps, the AI-native platform for commercial contractors, has introduced AI agents at Forge 2026, its annual customer conference. The Service Agent Team brings three agents inside BuildOps: a Revenue Agent that finds work nobody quoted and quotes that went quiet, a Service Coordinator Agent that finds stalled jobs and gets them to close, and a Billing Agent that applies each customer's billing rules before the invoice goes out. Each agent spots the problem, drafts the fix and routes it to the person who owns the decision, who approves it in one click. It's the latest example of how OpsAI, the intelligence layer inside BuildOps, turns what the platform knows into work that gets done.

For a commercial contractor, money is usually lost in the office, not the field. A technician writes up a failing compressor that never gets quoted. A proposal goes out and nobody follows up. A finished job sits open because a timesheet is missing. Parts used on a visit never reach the invoice. Each gap belongs to a different person on a different screen, and nothing brings it back.

The people who catch those gaps are among the hardest to hire. BuildOps' 2026 Commercial Contractor Benchmark Report, built from a year of jobs, invoices and work orders across more than 1,500 contractors, found that the top 20% of shops run one back-office employee for nearly seven field technicians. Most others run closer to five.

“For years, software has kept a record of the work. Contractors don't need another place to look. They need help getting the work done," said Will Lehrmann, Chief Product Officer at BuildOps. "That's a system of action, and it's what we're building. These agents don't replace anyone. They take on the work that buries the back office, so people can do the work only they can do. They're built to help every shop get to seven.”

The three agents follow a job from the first sign of work to a correct invoice.

Revenue Agent. Reads technician visit notes and watches quotes, service agreements, equipment and jobs. It flags work that was written up but never quoted, equipment on a serviced property that isn't under the agreement, quotes drafted but never sent, quotes that have gone quiet, and approved work with no job on the schedule. For each finding it drafts the next step: a recommendation, a quote, a follow-up email written for that quote's status, or a new job.

Service Coordinator Agent. Reviews every open job each day against more than 20 reasons work stalls, from a missed visit or missing timesheet to parts not received or a not-to-exceed limit passed. It sorts jobs by what they need next, drafts the message to whoever has to act, and reads visit notes for billable parts, fees and time that never made it onto the job, priced from the contractor's own price book.

Billing Agent. Applies each customer's billing rules and checks the job before the invoice is built, catching low markups and negative margins, completed jobs left uninvoiced, invoices that bounced or went unopened, and jobs reopened after billing.

Nothing an agent writes reaches a customer until a person approves it. Every finding shows why the record was flagged and the evidence behind it. Every message sent is stored word for word, and every declined suggestion records a reason. The agents draw on each contractor's own jobs, equipment, agreements and pricing, and on the business rules BuildOps has built into its platform since 2018. More than 16,000 contractors already use OpsAI each month.

"The Revenue Agent picks up things the guys mentioned in our daily reports that the PM might miss," said Collin Drovdahl, Operations Manager at Jolma Electric. "That's been huge. We've been able to realize real revenue with that."

"Customers are getting the proposal, reading it and forgetting about it," said Jonathan Clark, Principal at Omnia Mechanical Group. "Because of the Revenue Agent, we're actually following up: did you get this? Do you have questions? And the answer is usually, 'Oh yeah, I meant to approve it. Let me do that now.'"

In early access, one contractor used the Revenue Agent to act on $2.1 million worth of quotes that had gone cold in a single 30-day period.

"Our customers have more work than they can staff, and the back office is where that shows up first," said Steve Chew, Co-Founder and Chief Strategy Officer at BuildOps. "Agents give the team already on payroll room to take on more jobs."

BuildOps also previewed the Collections Agent Team, which keeps cash coming in after the invoice goes out. It shows which invoices need attention and who to follow up with next, sends payment reminders on the schedule the contractor sets, and matches each incoming payment to the right invoice. AP Automation, a separate addition to BuildOps' finance tools, reads vendor bills as they arrive, matches each to its purchase order and batches the clean matches for a clerk to approve. Both open to a first group of customers in December, with wider release early next year.

The Revenue Agent is in early access today, and the full Service Agent Team becomes available to BuildOps customers in January 2027. Contractors can sign up at Forge or at buildops.com/platform/opsai.