The Air Conditioning Contractors of America (ACCA) has partnered with Moneypenny, a global leader in customer conversation management, to give contractors the tools they need to stay connected with customers when it matters most.

Since 2000, Moneypenny has redefined how businesses connect with customers. What started as a single dedicated assistant has grown into a 1,000-person team enhanced by proprietary AI technology, delivering phone answering, live chat management, and customer conversation handling for tens of thousands of businesses worldwide.

Operating from headquarters in Atlanta, and Wrexham, North Wales, Moneypenny combines skilled human teams with intelligent automation to ensure no customer inquiry goes unanswered.

“HVACR contractors can’t afford to miss calls when a customer’s air conditioner fails on a summer afternoon, or their furnace goes out in the middle of winter,” said Barton James, ACCA president and CEO. “Moneypenny helps give contractors the ability to be there for customers 24/7 without stretching their team too thin.”

For HVACR contractors juggling emergency calls, service appointments, and field work, Moneypenny acts as an extension of the team — answering calls in the contractor's brand voice, managing live chat, and capturing leads around the clock. Their AI Voice Receptionist handles routine inquiries while trained professionals manage complex conversations, ensuring every customer interaction reflects the professionalism contractors work hard to build.

Moneypenny’s services scale with business growth. Their platform integrates into existing operations, providing data security and detailed conversation insights that help contractors understand customer needs and improve service delivery.

“Home services businesses are the backbone of our communities, and we’re honored to support ACCA members in delivering the responsive, professional service their customers expect,” said Eric Schurke, CEO North America at Moneypenny. “Our blend of brilliant people and AI technology means contractors can focus on the skilled work they do best while we ensure every customer conversation strengthens their reputation and grows their business.”

ACCA’s Strategic Partner Program connects contractors with industry leaders who provide the tools, technology, and support that drive business success and elevate the HVACR profession.