Wrench Group, a national leader in home services, has announced the promotion of Dennis Laliberte to chief operating officer, succeeding Paul Smith.

“We’re excited to see Dennis step into this new role at Wrench Group,” said Ken Haines, CEO of Wrench Group. “His leadership, operational expertise, and dedication to building high-performing teams have been key drivers of our success. Dennis has consistently elevated our service across markets, and we’re confident he’ll continue to lead our growth as we reach new milestones.”

With more than 30 years of industry experience, Laliberte joined Wrench Group in 2022 as a Regional Vice President of Operations. Previously, he served as President of All About Family Home Services, parent company of Collins Comfort Masters and All About Water in the HVAC, plumbing and water filtration services and Vice President at Parker and Sons, both in the Phoenix area. Prior to those roles, he spent nearly 18 years in various leadership roles at ARS.

“I am honored to step into the role of chief operating officer at Wrench Group and excited to build on the Company’s incredible momentum,” Laliberte said. "I want to thank Ken and the leadership team for their trust, and I want to recognize Paul for his exceptional leadership and the strong foundation he’s established. I look forward to helping Wrench Group into its next phase of growth.”

A home services industry veteran with almost 35 years of experience, Smith joined Wrench Group as Chief Operating Officer in 2019. Under his leadership, Wrench Group has led the industry in organic growth and launched a renowed training program that focuses on training technicians, electricians, plumbers and call center teams to better serve over 2.5 million customers a year. Smith will remain on the Executive Leadership team focused on improving critical business functions.

“We’re grateful for Paul and his outstanding leadership and commitment over the past several years at Wrench Group," Haines said. "Paul has been instrumental in driving our growth to become one of the nation's top home services companies. His contributions have left a lasting mark on both our businesses and culture, and we are excited for his contributions in his new role."